Crisp for Desktop is an all-in-one solution for customer communication. It has beautiful apps for all your devices. Reply to customers from your computer or on the go from your mobile. MagicType lets you view messages as they are typed. See what’s in the head of your visitors before they hit send. Write your response message faster and increase your conversion rate. Every team has its own workflow. The tool integrates with the software you are already using with your teammates. You can choose to opt-in to integration to answer customer questions from there, or use the apps. It’s all synchronized. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. 30,000 brands are already using Crisp for PC to improve their customer experience!
In short, Crisp is a professional, modern, and incredibly feature-packed customer messaging application that aims to provide you with all the necessary tools and features for establishing a smooth connection between your support team and the presence of future customers.
Statistics show that website visitors “closed” using live chat tend to buy more than others. Using the Triggers, you can send automated messages to these potential leads. 60% of scheduled calls never happen. The software solves this issue by including video calls, which lets you make direct contact with customers. No external plugin required. Business messaging doesn’t have to be robotic. With the program, you can use audio, video messages, GIFs, files, and pickers, you can create a personalized experience for your customers.
Use Crisp for Windows to unify your customer experience workflow and benefit from the Crisp experience: Canned Responses, Team Inbox, MagicBrowse, and Video Calls. Use your existing Slack App to reply to your customers directly from there. For instance, your customer support agents can use the App and your developers, the Slack App. Everything is unified. Use your existing Mail App and reply to your customers directly from there. You can use this channel if you don’t have many support requests. Already using Zendesk? You can plug the tool to your Zendesk so your agents can reply to Crisp queries using Zendesk. It’s completely transparent for both your Agents and Clients.
Besides the thoroughly-designed, modern, and stylish UI and arguably great pricing, It also scores well when it comes to integrations. You can unify the whole customer experience workflow by integrating Crisp for customer communication with platforms such as WordPress, PrestaShop, Shopify WHMCS, Gmail, and Facebook Messenger or directly with your website by copying and pasting a simple line of code.
It’s also worth pointing you can also integrate Crips with Slack via a bespoke plugin. Of course, that’s not the only plugin that Crisp bundles by default. You’re also provided with plugins for Telegram, TwitterDM, Zapier, and MailChimp as well as other functional ones that allows you to block users, send private notes, redirect emails, send audio messages, transfer files, and many others.
|Operating System||Windows: Windows 7/8/10
Mac: Mac OS X 10.4 and higher version
Crisp For Customer Communication Features
Build better relationships with modern messaging
From the Team Inbox, your team can reply to all inbound queries. Users can reach you from Live Chat, email, messenger, Twitter, and SMS. Bots. Mentions. Notes. Video and audio chat. Canned responses. File sharing. Emojis. Do it all with this great app.
Your Realtime Business Overview
Use MagicMap to get an accurate count of active users. Running a press release? Launching a blog? New email campaign? Engage your users and talk with them, track performance, all from one place.
Watch Your Visitor’s Screen
MagicBrowse is the fairest unfair advantage a business can have! By giving you a view of your visitor’s screen, you’ll be able to close more deals and resolve more support tickets. With Live Assist, your user can grant your agents temporary control so that they can resolve issues directly. Plus, developers will love the Live Debug feature to fix bugs on the go!
Your Customer Intelligence Platform
The user system allows you to manage, edit, and export all your users and leads information. From conversations, social networks, company information, phone number, everything is in one place. The user’s system allows you to have contextual information when you talk to your customers and allows you to retarget them using the Drip Campaigns.
Retarget Your Customers
The Campaigns and Drip Campaigns allow to onboard, engage, and retarget your customers. You can send personal emails to users segments and follow your open-rate. The Campaign system is compatible with most of the tools for PC integrations. You can send campaigns over Email, Chat, SMS, and even replying using the Bot!
The LiveChat feature is quite extensive as well since you’re able to engage your customers using a basic chat, via email, via video calls, as well as via SMS, if you do so desire. The app proves itself surprisingly proficient when it comes to advertising campaigns. You can target specific types of audiences and even view how many active visitors your website has thanks to an appropriately dubbed MagicMap feature.
All things considered, Crips clearly deserves a place right next to the best apps of its kind and should definitely be up for consideration regardless of you being a novice entrepreneur owning a small online business or the head of customer support in a corporation.
Official Video Intro Crisp Messaging App
- ProProfs Chat
- Zendesk Chat
Crisp Messaging App Overview
|Software Name||Crisp Software For Windows V 184.108.40.206|
|File Size||72.1 MB|
|Languages||English, Italian, French, Spanish, Polish, Chinese, German, Japanese|
|Developer||Crisp IM SARL|
Not only is it justly easy to use and boasts one of the most impressive feature sets in this category, but Crisp also offers clients for a wide range of platforms, not to mention enough plugins to ensure that you and your team offer the best possible support for your visitors or customers.