The majority of Singapore Airlines‘ airplanes are outfitted with in-flight Wi-Fi capability, offering complimentary access plans to passengers in certain cabin categories, as well as to PPS Club and KrisFlyer members across all cabin classes. The Wi-Fi is provided by Panasonic Avionics and uses the Ku-band satellite network.
Which aircraft have Wi-Fi?
With the exclusion of a minor fleet comprising seven Boeing 737-800s, every aircraft in the Singapore Airlines fleet boasts high-speed Wi-Fi capability.
Singapore Airlines Fleet Wi-Fi Capability
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| Aircraft Type | Wi-Fi? | System |
|---|---|---|
| A350 Long Haul |  |
Panasonic Ku-band |
| A350 Medium Haul | |
GX Ka-band (SITAOnAir) |
| A350 ULR | |
Panasonic Ku-band |
| A380 | |
GX Ka-band (SITAOnAir) |
| 737-800 |  |
n/a |
| 737-8 MAX | |
Panasonic Ku-band |
| 777-300ER | |
GX Ka-band (SITAOnAir) or Panasonic Ku-band |
| 787-10 | |
Panasonic Ku-band |
Complimentary access plans
Below is a synopsis of the most recent fleet-wide complimentary Wi-Fi allocations, contingent on your cabin class and frequent flyer status.
Singapore Airlines Complimentary Wi-Fi Allowance
| Complimentary Wi-Fi Allowance | |||
|---|---|---|---|
 PPS Club Member |
 KrisFlyer Member |
Non-KrisFlyer Member | |
| Suites | Unlimited free Wi-Fi | ||
| First Class | Unlimited free Wi-Fi | ||
| Business Class | Unlimited free Wi-Fi | ||
| Premium Economy Class | Unlimited free Wi-Fi | None | |
| Economy Class | Unlimited free Wi-Fi | None | |
Complimentary Wi-Fi access is available to all passengers except non-KrisFlyer members traveling in Premium Economy or Economy Class. For these passengers, using one of the airline’s paid Wi-Fi options is necessary to access onboard internet services.
Singapore Airlines Wi-Fi plans
Upon utilizing any provided complimentary Wi-Fi allowance during your Singapore Airlines flight, you can opt to purchase the subsequent time-based packages for internet access.
| Package | Cost | Description |
|---|---|---|
| 1 hour Surf Plan | US$3.99 | 1 hour of continuous Wi-Fi access. Countdown begins after payment and will expire after the time limit is up, regardless of usage. Plan cannot be paused. |
| 3 hour Surf Plan | US$8.99 | 3 hours of continuous Wi-Fi access. Countdown begins after payment and will expire after the time limit is up, regardless of usage. Plan cannot be paused. |
| Full Flight Surf Plan | US$15.99 | Unlimited connection for the entire flight. |
These options present a significantly streamlined range of time-based choices when contrasted with the airline’s previous data limit plans. This simplification is beneficial, especially for data-heavy users on extended flights where expenses could accumulate swiftly.
The “Full Flight” alternative is especially valuable for individuals lacking unlimited complimentary access yet requiring continued productivity throughout their voyage.
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How To Connect To Singapore Airlines Wi-Fi?
Should you intend to utilize a complimentary allowance tied to your KrisFlyer or PPS Club status – for instance, when traveling in Premium Economy or Economy Class – ensure that your membership particulars are incorporated into your booking. This can be accomplished via the Manage Booking portal or at the check-in desk before your boarding process.
Normally, the Wi-Fi system becomes operational above 10,000 feet. However, there might be instances when establishing a connection is only feasible after the aircraft has reached its cruising altitude, typically around 20 minutes after takeoff.
1. To enable singapore airlines wifi on your device, connect to the “KrisWorld” network.
2. The KrisWorld portal will load automatically. If it doesn’t, you can manually navigate to kw.sq.com.
3. Afterward, click on ‘Wi-Fi Portal’ and choose either ‘Complimentary Access’ or ‘Select a Price Plan,’ based on your situation.
4. If you’ve received a Promo Code for complimentary Wi-Fi from Singapore Airlines, you can enter it here instead of opting for one of the paid access plans.
5. For complimentary Wi-Fi, activate your session by entering your name and seat number. If you’re using a paid plan, your credit card payment will be processed at this stage.
6. Once connected, the portal will display the remaining flight time and the duration of your Wi-Fi session, if applicable.
FAQ’s
Which aircraft in Singapore Airlines’ fleet have Wi-Fi?
All aircraft in the Singapore Airlines fleet, except for a small fleet of seven Boeing 737-800s, are equipped with high-speed Wi-Fi capability.
What are the complimentary Wi-Fi allowances based on cabin class and frequent flyer status?
The complimentary Wi-Fi allowances vary based on cabin class and frequent flyer status. Passengers in Suites, First Class, Business Class, and KrisFlyer members across all classes enjoy unlimited free Wi-Fi. However, non-KrisFlyer members in Premium Economy or Economy Class do not receive complimentary Wi-Fi and need to use paid options.
Can passengers without complimentary access purchase Wi-Fi plans?
Yes, passengers who don’t have complimentary access can purchase time-based Wi-Fi plans. These plans offer different durations and costs, allowing passengers to choose what suits their needs.
When does the Wi-Fi system become operational on the flight?
The wifi on singapore airlines system typically becomes operational once the aircraft reaches an altitude above 10,000 feet. However, there might be instances when a connection can only be established after the aircraft has reached cruising altitude, usually around 20 minutes after takeoff.
Is Singapore Airlines Wi-Fi reliable?
Singapore Airlines Wi-Fi is generally reliable, but the speed and performance may also vary relying at the plane, the time of day, and the variety of human beings the usage of the network.
What’s the benefit of the “Full Flight” Wi-Fi plan?
The “Full Flight” Wi-Fi plan offers unlimited connection for the entire flight. It’s particularly useful for passengers without unlimited complimentary access who still need to stay connected and productive during their journey. This plan eliminates the need to worry about time limits and allows uninterrupted internet usage throughout the flight.
Can I switch between different Wi-Fi plans during the flight?
Once you’ve chosen and activated a Wi-Fi plan, it’s not usually possible to switch to a different plan during the flight. Therefore, it’s advisable to select a plan that meets your anticipated usage duration before making a payment.
How do I know how much time I have left on my purchased Wi-Fi plan?
Once connected to the wifi on singapore airlines, the portal will display the remaining flight time and the duration of your Wi-Fi session, if applicable. This helps you keep track of how much time you have left on your purchased plan.
Can I use my complimentary Wi-Fi allowance for multiple sessions?
Your complimentary Wi-Fi allowance is usually meant for a single session. If you disconnect and reconnect, it might count as a new session, using up your allowance. It’s advisable to use your allowance within a single session for optimal utilization.
Can I purchase Wi-Fi plans in advance of my flight?
Wi-Fi plans are typically purchased once you’re on board the flight. They are usually not available for pre-purchase before the flight. Ensure you have the means to make the payment on board to access the desired Wi-Fi plan.
What happens if my Wi-Fi session is interrupted?
If your Wi-Fi session is interrupted due to factors like connectivity issues or signal loss, your session timer will likely continue to run. It’s advisable to try reconnecting as soon as possible to make the most of your purchased Wi-Fi time.
Conclusion
Singapore Airlines has converted the onboard connectivity experience for its passengers with the aid of equipping the majority of its aircraft with in-flight Wi-Fi functionality. Complimentary access plans are tailored to passengers’ cabin class and frequent flyer status, providing seamless connectivity to enhance their journey. The transition to simplified time-based packages offers passengers greater flexibility and control over their internet usage, avoiding the complexities of previous data limit plans. Whether staying connected for leisure or maintaining productivity throughout the flight, Singapore Airlines’ Wi-Fi options cater to a range of preferences. With Wi-Fi activation at cruising altitude and an array of plans to choose from, passengers can easily stay connected to the digital world while soaring to their destinations.
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