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How to fix “sorry this page isn’t available” error on Instagram

You may come across some hiccups while using Instagram. For instance, you might encounter a situation where posting on Instagram or tagging someone becomes impossible. Furthermore, many people have experienced difficulties such as being unable to comment on profiles, follow other users, or save their posts. These issues may arise due to Instagram service disruptions or problems with your app. But what should you do when you receive the error message “sorry, this page isn’t available”? How can you resolve it?


Why do I see “Sorry, this page isn’t available.”?

You may find it puzzling and wonder why the message “Sorry, this page isn’t available” appears. The truth is, messages or errors like this are a common occurrence on all social media platforms like Instagram and are nothing out of the ordinary.

The appearance of this message is likely due to one of the following reasons:


  1. The user may have blocked you.
  2. They have deactivated or deleted their account.
  3. Their account has been shadowbanned.
  4. Instagram has restricted their account for non-compliance with Instagram regulations.
  5. The link has been removed by either Instagram or the user.
  6. There might be a misspelled word if you copied the link from somewhere.
  7. Instagram may be experiencing technical issues.
  8. You could be using an outdated version of the Instagram app.

How to fix “Sorry, this page isn’t available.” Error on Instagram

To determine if you can access the page, you can attempt various troubleshooting methods on Instagram. Here are some steps to follow.

1. Search the page while logged off

If you’ve logged into your account and encounter the “sorry, this page isn’t available” message on Instagram, try logging out of your account. After signing out, search for the same page. If you can see the page’s name after logging out but not when you’re signed in, it indicates that the page has blocked you from viewing it.

Likewise, if you can’t find the page whether you’re logged in or logged out, it means the page owner has deleted the profile or account, and there’s nothing you can do to resolve the issue.

2. Check if the person has deactivated their account

When Instagram displays the “page is not available” message, it could indicate that the person has either deactivated or deleted their account. To confirm this, you can employ the following methods:

  1. Search with a Different Account: Begin by searching for the page using a different Instagram account. If the page is not found, it suggests that the user has deactivated their account.
  2. Check via a Web Browser: Access a web browser and input the page’s link. In the given example, the page “insta123” should be accessible through the browser. However, encountering the aforementioned error implies that the user has deactivated the page. It’s important to note that if the person has deactivated their account, there’s a possibility they may reactivate it at a later time.

Deactivating an account is distinct from deleting it. When an account is deactivated, the user’s posted information remains on the platform but is not visible to others. If they choose to reactivate their account later, you can visit the page or link and access the content you wish to view.

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3. Instagram banned the user

If Instagram issues a ban to a user, they lose access to their own profile, and likewise, you won’t be able to find or access their profile through a search. If the user had previously shared a link, clicking on it will result in an error message stating that the page is unavailable. The good news is that Instagram occasionally enforces temporary bans on users. So, you can revisit later to check if the platform has lifted the ban.

4. Check the post after a week

Instagram occasionally imposes a shadow ban on users for about a week. This term essentially restricts the reach of a user’s content by limiting its visibility. In simple terms, Instagram can ban a profile, page, or picture without notifying the person who posted it. Consequently, when you attempt to access the link or page, you encounter the error message stating, “Sorry, this page isn’t available on Instagram.”

When Instagram removes a post from the feed, they also apply a shadow ban to the profile that posted it, rendering the content invisible to others. Fortunately, these shadow bans typically last between seven and 30 days. Therefore, consider trying to access the page after a week to see if it becomes accessible.

5. Check if the profile has blocked you

When an Instagram user has blocked you, several effects will be noticeable:

  1. You won’t be able to find the user on Instagram using the search bar.
  2. You won’t have access to their following or followers list.
  3. You won’t be able to view their posts.
  4. Instagram stories from this user will remain hidden.
  5. Although you can send a message, they won’t receive it.
  6. Your direct conversations with the person will be concealed.

You’ll also observe that any prior communication, including messages, disappears from your inbox. For instance, if certain messages contain links to pictures, videos, or posts, you won’t be able to access them.

If you suspect that a user has blocked you from viewing their profile, you can attempt using another account to check if you can access their profile, including links, videos, and pictures. However, if Instagram indicates that the page does not exist, it’s likely that the person has either blocked you or deleted their profile.

6. Check the link and try again

It’s possible that you’ve input an incorrect URL or link while trying to access a page. This could be due to a missed letter, number, or even a hyphen. To address this, double-check the link to ensure it’s accurate, and then attempt to access it once more. Another option is to request the page owner to repost the link and then try again.

7. Instagram servers are out

At times, the issue arises when Instagram is undergoing a widespread outage that affects certain services. Regrettably, there’s no action you can take on your part when this occurs. Your only course of action is to patiently await Instagram’s resolution of the problem.

8. Access the link from a browser or Instagram app

Some users have experienced this error when trying to access a link through a desktop browser. In this scenario, consider accessing your Instagram account via the mobile app and then clicking on the link. If it opens on the app, it indicates a potential issue with Instagram’s desktop service. Conversely, if you’re unable to open the page using the app, try accessing it from your desktop if the app is not functioning properly.

9. Instagram security updates

When you come across a broken Instagram link or a removed page, you’ll receive an error message upon attempting to access the link. On certain occasions, this error is triggered by Instagram’s security protocols, which assess whether the provided links pose any risks to the platform.

If Instagram is examining a link for security purposes, there’s little you can do to address the issue right away. Instead, try closing your Instagram account and then reopening the link after waiting for at least five minutes. This allows Instagram to conclude its security check, and you should no longer encounter the error.


Why am I getting the “Sorry, this page isn’t available” message on Instagram?

This message can pop up for a few reasons. It might be due to the user blocking you, deactivating or deleting their account, or facing a shadowban. Technical glitches or using an outdated app version could also be the cause.

What should I do when I encounter the “Sorry, this page isn’t available” error on Instagram?

Start with troubleshooting. Check if you’ve been blocked or if the user deactivated their account. If it seems like a shadow ban, give it a week, as these bans are usually temporary. Ensure you’ve got the correct link and consider accessing it from a different account or device.

How can I tell if someone has blocked me on Instagram?

When you’re blocked on Instagram, you won’t find their profile in searches, see their posts, stories, or messages, and all previous conversations with them vanish from your inbox.

What exactly is a shadow ban on Instagram?

A shadow ban limits the visibility of your content without you realizing it. Your posts won’t reach a broad audience, and you may encounter the “Sorry, this page isn’t available” error.

Can a shadow ban be lifted on Instagram, and how long does it last?

Typically, shadow bans last from seven to 30 days. Once it’s lifted, your content should regain its normal visibility.

Why does Instagram sometimes show the “page is not available” error for links or profiles?

Instagram often conducts security checks on links, which can trigger this error. Waiting a few minutes and reopening the link can often resolve the issue.

Is there a way to fix the “Sorry, this page isn’t available” error on Instagram if it’s a technical problem?

Unfortunately, if the error results from a system-wide Instagram outage, there’s nothing you can do but wait for Instagram to fix it.

What should I do if I suspect the link is broken or incorrect on Instagram?

If you think it’s a broken link or URL error, double-check the link for accuracy. Look out for missing letters or numbers. You can also reach out to the page owner and ask them to repost the link before trying to access it again.

Can I try accessing Instagram links that aren’t working on the app through a web browser?

Absolutely! If you’re facing issues with Instagram links on the app, consider trying to access them through a web browser. It might work and could indicate a problem with the app version.

How long should I wait when Instagram is running security checks on a link?

Waiting for at least five minutes after encountering a security-related error can often help Instagram complete its checks, making the link accessible without further issues.


In the ever-evolving landscape of Instagram, encountering the “Sorry, this page isn’t available” message is a common occurrence. It can stem from user actions like blocking or deactivating accounts, or Instagram’s own security checks. By grasping these potential causes and applying the suggested troubleshooting steps, you can navigate through these issues and continue to make the most of the platform. Remember, patience often holds the key to resolving these setbacks, ensuring your Instagram experience remains enjoyable and uninterrupted.


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