Cathay Pacific Airways Ltd., commonly known as CPA, serves as the prominent national airline of Hong Kong. This airline operates flights catering to both passenger and cargo transportation. Its establishment dates back to 1946, when it was founded by Sydney H. de Kantzow and Roy C. Farrell.
With a vast network, the airline connects over 190 destinations across more than 60 countries. Based on sales it is the world’s 5th largest airline and based on market capitalization it is the world’s fourteenth largest airline.
Cathay Pacific WiFi Timeline
In 2017, Cathay Pacific issued a media statement unveiling its intention to introduce cathay pacific inflight wifi on its Boeing 777 and Airbus A330 airplanes. The implementation was slated to commence in mid-2018, with a projected completion timeline extending to 2020.
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This strategic move was prompted by the escalating demand for in-flight internet access expressed by the airline’s passengers, particularly following the successful integration of internet services on its Airbus A350 fleet through Panasonic’s eXConnect Ku-band network.
For the enhanced connectivity on the Boeing 777 and Airbus A330 aircraft, Cathay Pacific adopted Gogo’s advanced 2Ku satellite technology.
Cathay Pacific Inflight WiFi Cost
Once the aircraft surpasses an altitude of 1000 feet, internet connectivity becomes available for your devices equipped with Wi-Fi capabilities, encompassing mobile phones, tablets, laptops, and similar gadgets. You can browse the web, send and receive emails, shop online, use your social media accounts etc. Cathay Pacific Airways (CPA) offers paid Wi-Fi services, structured on an hourly usage basis. The pricing tiers are as follows:
| Flight times | Price (in USD) |
|---|---|
| 1-hour | $9.95 |
| 6-hours or less | $12.95 |
| Above 6 hours (full flight) | $19.95 |
Payment methods
CPA only accepts the following forms of payment:
- PayPal
- MasterCard
- Visa
- Discover
- American Express
- Diners Club
- JCB
- UnionPay
- China UnionPay (credit)
- AliPay
How To Connect Cathay Pacific WiFi?
- Activate airplane mode on your device.
- Enable your mobile Wi-Fi functionality.
- Connect to the “Cathay Pacific” Wi-Fi network.
- The Wi-Fi portal will open automatically. If not, enter “wifi.cathaypacific.com” in your browser’s address bar and initiate the search.
![How To Connect Cathay Pacific WiFi]()
- Select your desired cathay pacific wifi subscription plan and complete the purchase.
- An email containing your receipt and login details will be sent to you.
- On your screen, click the ‘Login’ button and input your login credentials to access the cathay wifi service.
Who Is The Provider Of Cathay Pacific Airlines WiFi?
Cathay Pacific’s A350 aircraft are equipped with in-flight Wi-Fi connectivity through Panasonic, while GOGO offers Wi-Fi connectivity for Cathay Pacific’s Boeing 777 and Airbus A330 aircraft.
| Aircraft | Wi-Fi Provider |
|---|---|
| A350 aircraft | Panasonic |
| Boeing 777 and Airbus A330 aircraft | GOGOAIR |
*Please note that customer feedback suggests that the cathay pacific wifi on board service offered by Panasonic has been subpar in terms of user satisfaction. In contrast, GOGOAIR’s Wi-Fi service has garnered commendation from passengers when compared to the Panasonic service.
Read More:-
Customer Support – WIFI
| Provider | Contact Information |
|---|---|
| Panasonic WIFI | Email: CPAWIFIHelp@panasonic.aero Hotline:
|
| GOGOAIR WIFI | Live Chat: GOGOAIR Support Email: hksupport@gogoair.com Contact:
|
You Should Keep In Mind:
- A WiFi coverage map is available in every seat pocket. This map shows the areas where WiFi is available on the aircraft.
- Cathay Pacific does not offer WiFi service in the Arctic region. This is because the signal from the satellites that provide WiFi service cannot reach the Arctic region.
- If you are disconnected from WiFi, it may be due to a beam switch. This is when the aircraft changes from one satellite to another. When this happens, there may be a brief interruption in the WiFi service.
- WiFi service is not available during takeoff and landing. This is because the aircraft is too close to the ground and the signal from the satellites may be blocked by buildings or mountains.
- WiFi is not enabled on all Boeing 777 and Airbus A330 aircraft. This is because these aircraft are older and do not have the necessary equipment to support WiFi service.
FAQ’s
When did Cathay Pacific start offering Wi-Fi on its flights?
Cathay Pacific started offering Wi-Fi on its Airbus A350 aircraft in 2016. Wi-Fi service on Boeing 777 and Airbus A330 aircraft began in 2020.
What are the different Wi-Fi plans offered by Cathay Pacific?
Cathay Pacific offers three Wi-Fi plans:
1-hour plan: $9.95
6-hours or less plan: $12.95
Full flight plan (above 6 hours): $19.95
Who is the provider of Cathay Pacific Wi-Fi?
The Wi-Fi provider for Cathay Pacific’s A350 aircraft is Panasonic, while GOGO offers Wi-Fi connectivity for Cathay Pacific’s Boeing 777 and Airbus A330 aircraft.
Do I Need The Cathay Pacific App To Use Cathay Pacific WiFi?
No, you won’t have to use the Cathay Pacific app to use the wifi service.
What are the areas where Cathay Pacific Wi-Fi is available?
Cathay Pacific Wi-Fi is available on all aircraft that are equipped with the necessary equipment. This includes all Airbus A350 aircraft and most Boeing 777 and Airbus A330 aircraft. Wi-Fi is not available on all older aircraft.
Why is Cathay Pacific Wi-Fi not available in the Arctic region?
The signal from the satellites that provide Cathay Pacific Wi-Fi cannot reach the Arctic region. This is because the Earth’s magnetic field interferes with the signal.
What should I do if I am disconnected from Cathay Pacific Wi-Fi?
If you are disconnected from Cathay Pacific Wi-Fi, it may be due to a beam switch. This is when the aircraft changes from one satellite to another. When this happens, there may be a brief interruption in the Wi-Fi service. You can try reconnecting to the Wi-Fi network. If you are still unable to connect, you can contact Cathay Pacific customer service for assistance.
What are the limitations of Cathay Pacific Wi-Fi?
The speed and reliability of Cathay Pacific Wi-Fi can vary depending on a number of factors, including the aircraft, the location, and the number of users. The cathay pacific wifi on plane service is not available during takeoff and landing, and it may be slower in areas with poor satellite coverage.
Is Refund Possible If You Aren’t Satisfied With the Cathay Pacific Wifi Speed?
The plans cannot be returned once they have been purchased, so the answer is no. If your flight is canceled, only Cathay Pacific will issue you a refund.
Is WiFi on Cathay Pacific Free?
Cathay Pacific only provides complimentary WiFi in first class, although on occasion, users may come across special promotions at the Cathay Pacific WiFi register screen that provides up to an hour of internet access for free.
Conclusion
Cathay Pacific extends in-flight Wi-Fi across all equipped aircraft. The service is offered hourly, with rates set at $9.95 for the initial hour, $12.95 for up to 6 hours, and $19.95 for the entire flight duration. Panasonic facilitates Wi-Fi on the A350 planes, while GOGO manages it for the Boeing 777 and Airbus A330 aircraft. Certain zones, including takeoff, landing, and Arctic regions, may lack Wi-Fi access, so passengers should consider this when planning their in-flight endeavors.
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