What is a Managed Security Service Provider (MSSP)?

A Managed Security Service Provider (MSSP) is responsible for protecting an organization’s applications, devices, and systems against cyberthreats. By hiring an MSSP, you can delegate some or all aspects of your cyber protection. In doing so, your service provider will manage your cybersecurity according to your organization’s security requirements.

What is Managed Security?

Managed security involves overseeing cyber protection either independently or with the assistance of a third-party provider. This may entail acquiring security software and hardware and establishing a team for maintenance. Alternatively, you can enlist an MSSP for remote management of security services.

Furthermore, partnering with multiple cybersecurity firms to oversee various aspects of security operations is possible. However, it’s essential to recognize that managing security in this manner can become increasingly intricate and costly.

The History of MSSPs

MSSPs have their roots in the late 1990s, originating from Internet Service Providers (ISPs). During this era, some ISPs began offering firewall appliances to users, with the option of managing these firewalls on their behalf. This managed firewall service, integrated into ISPs’ offerings, laid the groundwork for MSSPs.

As time passed, the concept of specialized MSSPs evolved, with organizations dedicated to providing outsourced security services. With the increasing complexity of the cyber threat landscape and the growing security needs of companies, MSSPs expanded their services to become comprehensive security providers.

What are Managed Security Service Providers (MSSPs) Used for?

According to Gartner, an MSSP is described as a company offering “outsourced monitoring and management of security devices and systems.” The pivotal term here is “outsourced.” When a security entity contemplates outsourcing aspects of its program, it typically indicates a significant requirement for assistance in network monitoring and security.

This necessity may arise from budget constraints, a shortage of proficient personnel, or the introduction of new services or products necessitating security measures. MSSPs typically encompass the majority, if not all, functionalities of a robust security program.

Managed detection and response (MDR)

MDR providers usually undertake tasks such as 24×7 monitoring and utilizing endpoint-based attacker intelligence to combat advanced threats. MDR services should also offer customized solutions tailored to a thorough understanding of a client’s environment and security objectives. Additionally, service providers should employ multi-layered detection methods to identify both known and unknown attackers.

Managed vulnerability management (MVM)

MVM specialists assist clients in establishing or enhancing vulnerability management programs to enhance the protection of network assets. They furnish a comprehensive view of threat exposures to aid in prioritization and remediation efforts. Typical features of MVM services encompass scan configurations conducted by analysts, monthly reporting, managed infrastructure upkeep, and asset discovery.

Managed application security (MAS)

Given the ephemeral nature of application development, imposing security measures without causing disruption is crucial. A managed application security provider should be capable of evaluating, reporting on, and enhancing the security posture of applications. They typically support a wide range of modern frameworks, cater to both internal and publicly accessible internet-facing applications, and streamline results to focus on vulnerabilities posing the greatest risk.

MSSP vs. MSP

All MSSPs are categorized as MSPs, but not every MSP is specifically an MSSP. The primary focus of a managed security service provider is cybersecurity, whereas a managed service provider delivers IT services aimed at ensuring the smooth operation of an organization’s systems based on an SLA.

Examples of Managed Security Services

Log Monitoring and Management

In log monitoring, an MSSP gathers, analyzes, and reacts to log data originating from an organization’s applications and IT infrastructure. Beyond merely monitoring logs, the service provider continuously acquires, parses, stores, and evaluates data. Consequently, the MSSP provides insights to the organization, aiding in optimizing its cybersecurity measures.

Vulnerability Scanning

An MSSP conducts searches for security vulnerabilities across an organization’s systems. Moreover, the service provider assists in developing and implementing a vulnerability management program to safeguard against data loss and breaches.

Endpoint Detection and Response (EDR)

Also known as endpoint threat detection and response, EDR enables real-time monitoring and data collection from endpoints. MSSPs often offer EDR services equipped with rule-based automated response and analysis capabilities. These services swiftly identify and address suspicious activities.

Extended Detection and Response (XDR)

Representing the advancement of EDR, XDR offers visibility into an organization’s data while applying analytics and automation. As a result, XDR promptly detects and mitigates current and emerging cyber threats.

Firewall

With a managed firewall service, an organization’s network traffic undergoes continuous monitoring. An MSSP observes and analyzes patterns in network traffic to enhance the organization’s security posture. Additionally, the service ensures prompt awareness of any security incidents beyond the organization’s security parameters, issuing alerts for timely intervention and preventive measures.

Zero Trust Network Access (ZTNA)

ZTNA, grounded in the principle of “trust nothing, verify everything,” secures remote access. MSSPs provide ZTNA services that delineate authorized users’ access to an organization’s applications, data, and systems. These services mitigate risks associated with VPN usage, where users are typically granted unrestricted access to an organization’s network resources.

Benefits of an MSSP

Access to Cybersecurity Talent

Dealing with the cybersecurity skills gap is a common challenge for organizations worldwide. Acquiring quality cybersecurity professionals often requires significant investment in time, effort, and resources for recruitment and retention. Engaging an MSSP offers the option to supplement or even replace your internal security team.

Access to Security Expertise

Effective protection against security incidents necessitates the presence of cybersecurity professionals within your organization. Collaborating with an MSSP enhances your team’s security expertise. By partnering with an MSSP offering security insights and recommendations, you can maximize the effectiveness of your cyber protection. Furthermore, your MSSP can assist in safeguarding both your employees and customers against cyber threats.

24/7 Protection

Cybercriminals operate around the clock, posing constant threats to organizations. Engaging an MSSP ensures uninterrupted cyber protection. Your MSSP remains vigilant, identifying and addressing cyberattacks, even beyond your organization’s regular operating hours.

Cybersecurity Maturity

Many small and medium-sized businesses (SMBs) aspire to achieve robust cyber protection but face limitations in hiring top cybersecurity talent or investing in advanced security solutions. An MSSP aids organizations of all sizes and across various sectors in enhancing their cybersecurity maturity. By assessing an organization’s security posture, identifying gaps, and providing tailored managed security services and support, an MSSP enables organizations to elevate their cyber protection. Additionally, the MSSP tracks the outcomes of its efforts, enabling organizations to continually enhance their cybersecurity maturity.

Customization

Managing and maintaining cybersecurity services independently can be challenging, with even a minor error during implementation potentially leading to cyberattacks and data breaches. By partnering with an MSSP, organizations receive customized security services tailored to their specific needs. The MSSP comprehends the organization’s security requirements and adapts its services accordingly, ensuring optimal security provision and scalability as the organization grows.

Cost of Ownership

Investing in managed security services can often be more cost-effective than internal cybersecurity management. An MSSP may offer flat-rate billing for cyber protection services, potentially resulting in cost savings compared to hiring on-site cybersecurity professionals. Furthermore, by freeing up time for the security team and other organizational members, an MSSP enables greater focus on high-value tasks, reducing concerns about cyber protection.

Compliance

For organizations operating in highly regulated sectors such as financial services or healthcare, adhering to industry standards for securing data and systems is imperative. With support from an MSSP, organizations can effectively manage their data and systems, ensuring compliance with industry mandates and mitigating the risk of compliance penalties that could harm the organization’s reputation.

What to Look for in an MSSP

Security Expertise

Select a managed security service provider capable of meeting your cybersecurity needs. For instance, a hospital should seek an MSSP well-versed in healthcare data security requirements, such as those outlined by HIPAA. This ensures the provider can assist the hospital in safeguarding its data according to regulatory standards.

Cost

Obtaining a security assessment from an MSSP can be beneficial, offering insight into your security requirements and the necessary services to address them. This assessment helps in understanding the associated costs. While many MSSPs base their charges on data volume tiers, superior MSSPs typically offer straightforward per-user pricing and flexible options. They transparently outline their pricing structures to ensure clarity regarding costs.

Technology

Evaluate the technology utilized by an MSSP to deliver its managed security services. A reputable MSSP should readily explain its technology in comprehensible terms and address any queries regarding its technological approach.

Threat Intelligence

An effective MSSP gathers and analyzes threat intelligence, providing clients with insights into the cyber threats facing their organization and potential mitigation strategies.

Alert Notifications

Inquire about how an MSSP notifies clients of security incidents. A reliable MSSP employs predefined rules for sending security alerts and collaborates with clients to establish customized alerting protocols.

Onboarding

Your MSSP should offer a reasonable timeline for deploying its services across your organization. Prior to commencement, the provider outlines the onboarding process, prepares your staff, and ensures clear communication throughout. Throughout the onboarding phase, the MSSP maintains regular communication and safeguards against disruptions.

Customer Service

The ideal MSSP proactively notifies you of any potential security incidents and remains accessible through various channels, including phone, online platforms, and others. In the event of a security issue, the provider offers 24/7 support to address concerns promptly and effectively.

FAQ’s

What exactly is a Managed Security Service Provider (MSSP)?

A Managed Security Service Provider (MSSP) is an organization responsible for safeguarding an organization’s applications, devices, and systems against cyber threats. They provide outsourced monitoring and management of security devices and systems, allowing organizations to delegate some or all aspects of their cyber protection.

Why would an organization need to hire an MSSP?

Organizations often turn to MSSPs due to various reasons such as facing challenges in recruiting and retaining cybersecurity talent, needing specialized security expertise, or wanting to ensure round-the-clock protection against cyber threats.

What services do MSSPs typically offer?

MSSPs offer a range of services including but not limited to log monitoring and management, vulnerability scanning, managed detection and response (MDR), endpoint detection and response (EDR), firewall management, and zero trust network access (ZTNA).

What’s the difference between an MSSP and a Managed Service Provider (MSP)?

While all MSSPs fall under the umbrella of Managed Service Providers (MSPs), not all MSPs specialize in security. The primary focus of an MSSP is cybersecurity, whereas an MSP provides a broader range of IT services aimed at keeping an organization’s systems running smoothly.

Can you give examples of managed security services provided by MSSPs?

Examples of managed security services provided by MSSPs include log monitoring and management, vulnerability scanning, endpoint detection and response (EDR), extended detection and response (XDR), firewall management, and zero trust network access (ZTNA).

What are the benefits of using an MSSP for cybersecurity?

Engaging an MSSP offers several benefits including access to cybersecurity talent, security expertise, 24/7 protection against cyber threats, improvement in cybersecurity maturity, customization of security services, cost-effectiveness, and assistance with compliance requirements.

How should organizations go about selecting the right MSSP for their needs?

When selecting an MSSP, organizations should consider factors such as the MSSP’s security expertise, cost structure, technology utilized, threat intelligence capabilities, alert notification procedures, onboarding process, and customer service availability. It’s essential to choose an MSSP that aligns with the organization’s specific cybersecurity needs and requirements.

Conclusion

In today’s complex cybersecurity environment, organizations rely on Managed Security Service Providers (MSSPs) to protect their systems against evolving threats. MSSPs offer essential services like log monitoring, vulnerability scanning, and endpoint detection and response, empowering organizations to bolster their cybersecurity defenses effectively. By partnering with MSSPs, organizations gain valuable expertise, round-the-clock protection, and assistance with compliance, ensuring peace of mind and enhanced cyber resilience across industries of all sizes. Choosing the right MSSP is key to staying ahead of cyber threats and maintaining a strong security posture in the digital age.