TikTok stands out as one of the most popular social media apps in recent years, and for many aspiring content creators and influencers, having an account on the platform is a prerequisite. However, there are moments when users face challenges during the sign-up process. One of the well-known error messages that many people encounter is the “Not Eligible” error on the TikTok app.
What Does “Not Eligible” on TikTok Mean?
“Apologies, it seems you’re not eligible for TikTok. Nonetheless, we appreciate your interest!”
You may have come across this error while trying to create a TikTok account. But what causes it? TikTok is a social media platform designed for users aged 13 and older. So, if you don’t meet the eligible age criteria, you’re likely to encounter this error.
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WHY DO YOU HAVE TO BE 13 TO HAVE TIKTOK?
On TikTok’s Community Guidelines page, it is explicitly stated that the minimum age requirement for users is 13 years old. In simpler terms, individuals aged 12 and below are not allowed to create a TikTok account and participate in the community.
While this rule is applicable in many parts of the world, there are exceptions. For instance, in South Korea and Indonesia, the minimum age requirement is 14 years old, a year older than the global standard. In the United States, individuals under 13 can create an account, but it will automatically be set to private. This means they can watch and like videos, but certain features will remain inaccessible.
These guidelines are in place to protect very young users from encountering inappropriate content on the platform. TikTok is also recognized for its emphasis on privacy and addressing harassment issues, often arising from other users on the platform. Hence, TikTok has set the minimum age limit for users at 13, with certain features such as direct messages (DMs) restricted for users under 16, and gift-receiving unavailable for those under 18.
If you are under 13, it is advisable to wait until you reach the eligible age to join the app, as this policy is implemented for the safety and well-being of users.
TIKTOK SAYS I’M NOT ELIGIBLE WHEN I’M OVER 13
Are you encountering the eligible error on TikTok even though you are older than 13? There could be additional reasons for persistently receiving this error, despite meeting the necessary age requirement during the sign-up process. Here are some possible explanations:
DUPLICATE ACCOUNTS:
Facing issues during TikTok’s sign-up process might occur if your email or phone number is already associated with another TikTok account. Keep in mind that only one account is allowed per phone number or email. If you’re encountering problems, consider trying the sign-up process with an alternative phone number or email.
SIGN-UP CHALLENGES:
Various problems, such as verification issues, may arise during account creation. TikTok might struggle to verify your age or credentials, resulting in the display of this error message. To address this, try signing up again or clear your app’s cache. Refer to the section below for information on how to clear your app’s cache.
OUTDATED TIKTOK APP:
TikTok recommends regular app updates to address bugs and glitches in previous versions that could impact your user experience. Ensure your app is up to date by updating it through the Google Play Store or iOS App Store when necessary. If issues persist, consider uninstalling and then reinstalling the app.
Nevertheless, the primary reason for encountering this error message is likely due to providing a birthdate that doesn’t meet TikTok’s age limit requirements. Double-check to ensure you entered the correct date of birth, especially the year, as TikTok relies on this information to determine if you meet the age limit.
If these steps do not resolve the issue, and you are confident that you meet TikTok’s age requirements, there are several additional measures you can take to address the problem.
How to Fix TikTok “Not Eligible”
If you encounter difficulties while attempting to sign up on the TikTok app, consider creating an account on the TikTok website as an alternative. The desktop version may offer a more straightforward sign-up process compared to using your iPhone or Android phone. Here’s a step-by-step guide:
STEP 1 Visit TikTok’s official website.
STEP 2 Click the log-in button located in the top right corner of the screen.
STEP 3 Instead of logging in, locate the pink “Sign up” button below.
STEP 4 Choose “Sign up using phone or email.”
STEP 5 Provide your birth date and other necessary personal information, such as email and password.
STEP 6 Scroll down to find the option to “Send code.”
STEP 7 Open your email in a new tab and locate the TikTok email containing your verification code.
STEP 8 Return to the TikTok page, enter the code, and click “Next.”
STEP 9 Enter your new username and click “Sign up.”
You now have successfully created a new TikTok account.
Just remember, though, that you still need to meet TikTok’s age requirement and your birthday should fall on an eligible date to be able to sign up.
FAQ’s
What does the “Not Eligible” error on TikTok mean?
The “Not Eligible” error on TikTok indicates that you do not meet the age requirements for creating a TikTok account. TikTok is designed for users aged 13 and older, and encountering this error suggests that the user’s age falls below the eligibility criteria.
Why is the minimum age for TikTok set at 13?
TikTok’s Community Guidelines explicitly state a minimum age requirement of 13 years old for users. This policy is implemented globally to ensure that individuals aged 12 and below are not allowed to create a TikTok account, prioritizing the safety of young users.
Are there exceptions to TikTok’s age requirement?
While the minimum age requirement is 13 in most parts of the world, there are exceptions. In South Korea and Indonesia, the minimum age requirement is 14 years old. In the United States, users under 13 can create an account, but it will automatically be set to private, limiting certain features.
Why does TikTok set age-related restrictions on certain features?
TikTok implements age-related restrictions, such as restricting direct messages (DMs) for users under 16 and preventing gift-receiving for those under 18, to ensure the safety and well-being of its users, particularly younger individuals, and address potential privacy and harassment issues.
Why might I still receive the “Not Eligible” error on TikTok even if I am over 13?
If you encounter the “Not Eligible” error on TikTok despite being older than 13, it could be due to various reasons. Potential causes include having duplicate accounts associated with the same email or phone number, encountering sign-up challenges or verification issues, or using an outdated TikTok app version.
How can I address the “Not Eligible” error on TikTok when over 13?
To address the “Not Eligible” error on TikTok, consider checking for duplicate accounts associated with your email or phone number. Additionally, attempt signing up again, clear your app’s cache, or update your TikTok app through the Google Play Store or iOS App Store. Ensure you provide a birthdate that meets TikTok’s age limit requirements.
How can I fix the “Not Eligible” error on TikTok through the website?
If you face difficulties signing up on the TikTok app, try creating an account on the TikTok website. Follow these steps: Visit TikTok’s official website, click the log-in button, locate the “Sign up” button, choose “Sign up using phone or email,” provide necessary information, send the verification code, enter the code, and complete the sign-up process.
What should I remember after successfully creating a new TikTok account?
After successfully creating a new TikTok account, remember that you still need to meet TikTok’s age requirement. Ensure that your birthday falls on an eligible date to comply with TikTok’s guidelines for account creation and user safety.
Conclusion
TikTok’s widespread popularity has made it a go-to platform for content creators and influencers. However, the “Not Eligible” error during sign-up may pose a hurdle, primarily due to TikTok’s global age requirement of 13. While exceptions exist in specific regions, the platform remains dedicated to user safety. Persistent errors can be attributed to issues like duplicate accounts or outdated app versions. TikTok’s commitment to a secure environment is further seen in age-related feature restrictions. By understanding these aspects, users can navigate challenges, ensuring a positive experience within TikTok’s creative community.
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